Why should I get a contract from Mobiles Plus?
Mobiles Plus is MTN's biggest independent reseller. We add value to our customers by simplifying the buying process. Ordering with us is safe, convenient and requires no initial paperwork.
How can I track my delivery?
Please contact Mobiles Plus on 0861 777 256 for any delivery related queries.
Is buying from www.mobilesplus.co.za safe?
Certainly and always. The security of your information is one of our foremost priorities. We do not share any of your personal information. All order processing is done via a top of the range, secure 128 bit encrypted connection.
How do I activate my line?
For activations, please call 083 123 9622.
How do I cancel my order?
If the package has not been received, then you can contact Mobiles Plus on 0861777256. If package has been received, return it to your nearest MTN Service Centre within 10 days of receipt.
How do we know Mobiles Plus is affiliated with MTN?
Our Dealer Code is 225814 or, alternatively, you can call MTN on 0831808.
Who do I call for billing queries?
You can call MTN on 0831808.
Who does the billing, Mobiles Plus or MTN?
Mobiles Plus is an official MTN reseller. All billing is handled by MTN.
When will the first debit order be taken off my account?
The first debit order will be processed upon activation of the new account.
Why can't I choose my own debit date for a no-phone deal?
Unfortunately this is not possible as Mobiles Plus processes billing for these tariff options on the 25th of every month.
Why does MTN take up to 30 days to process a credit/ refund?
This is due to the operational process involved. Firstly, units need to be returned to stock, and thereafter line usage will be reconciled and charged. Once these actions have been taken, the credit/ refund will be processed. This takes approximately 21 working days.
How do I check my account balance on a contract?
Dial 258 from your cell phone for an update on your remaining free minutes or SMS Bundle. All calls to 258 Update Line are free of charge.
How can I recover information from my phone in the case of theft or loss?
This can be done through an awesome product called PhoneBox. PhoneBox transfers all your important mobile data, such as contacts, messages, photos and even songs, onto a secure web server. Visit the www.phonebox.co.za now to get more details.
What is the process to follow if my phone is lost or stolen?
Dial 808 from a MTN phone or 0831808 from any other phone. You will be connected to an agent who will assist you in blocking your SIM card from further use. You must also request for your handset to be blacklisted so that it will not be usable on any other network. Keep the reference number safe as you will need this number for the SAPS should you wish to open a case or if you have cell phone insurance.
Will Mobiles Plus replace a lost or stolen phone?
Unfortunately cellular networks do not compensate users for lost or stolen phones. However, for total peace of mind you can call Mobiles Plus on 0861 777 256 and take out additional cell phone insurance at affordable rates.
Where do I obtain my PUK number from?
Dial 808 from an MTN cell phone or 0831808 from any other phone and follow the voice prompts.
How do I enable a pin code on my phone?
Consult your handset instruction manual if you would like your cell phone to prompt you for a pin code when you switch it on.
Does MTN have an emergency service?
Yes! Simply dial 112 for any emergency. Alternatively you can log onto the MTN website www.mtn.co.za for more information.
How do I send a "please call me"?
Dial *121* and the cell number of the person you wish to send to and then press #. Example: *121*0831234567#.
Where can I download the latest ringtones?
Simply visit www.milc.co.za and register on the site. Milc is SA's top mobile content portal bursting with superb wallpapers, ring tones and videos.
How do I set up my voicemail?
Simply dial 100 from your cell phone and follow the voice prompts.
What is International Roaming?
This is a term used to describe your mobile usage abroad. Your phone will roam from network to network to give you coverage.
What are the costs of roaming?
The cost of your mobile calls overseas varies depending on your network and their international network affiliates. Please refer to your network provider for up-to-date call charges. Calls made while roaming do not come out of your monthly allowance and are charged for separately.
What do I do if I want to take my phone abroad to make calls?
Contact your service provider and inform them that you would like to use your phone overseas. They will enable international roaming and provide information on the cost of calls and other relevant information. NB: A deposit may be required.
What is my SMS message centre number?
What is Bluetooth?
This feature allows you to exchange content with another phone over short distances or to make use of wireless headsets. Bluetooth is free and most handsets are compatible. Consult your user manual to activate your Bluetooth. (Note that switching off your Bluetooth assists in saving your battery life).
What is an MMS?
MMS stands for Multimedia Messaging Service and works similarly to SMS but with MMS you have the option of sending pictures, videos and tones. You must have a handset that supports this service. To activate, simply press *123# and reply with the number leading to "Device Setup."
What is EDGE?
MTN is first in South Africa to bring you EDGE (or Enhanced Data for GSM Evolution), a 3G technology that delivers broadband data speeds to cell phones. EDGE is five times faster than conventional GPRS, is more robust, and requires an EDGE-capable cell phone. Approximately 300,000 MTN customers have EDGE-enabled cell phones.
What is GPRS+?
What's more, MTN brings you another enhancement that enables you to connect at much faster speeds even if you don't have an EDGE-enabled cellphone GPRS+! It's a faster, superior version of General Packet Radio Services('conventional' GPRS) something that your GPRS-enabled cellphone currently uses on a daily basis to transmit information. Now it all happens faster and smoother. Yet again MTN is the first in South Africa to introduce GPRS+.
What does W-CDMA stand for?
Wideband Code Division Multiplexed Access radio technology.
Where is the MTN 3G coverage footprint focused?
On higher-density and strategic areas.
Why does EDGE and GSM still play a role with 3G being rolled out?
EDGE and GSM will continue to provide a broad-based service based on substantially higher coverage and handset penetration.
What does video calling offer?
A circuit switched call with audio-visual facilities.
What will streaming data on 3G offer?
Streaming data will enable video and/or audio content to be streamed and viewed in real time on the handset.